Itc Limited vs Aashna Roy

The Supreme Court examined an appeal against a National Consumer Disputes Redressal Commission order awarding ₹2 crore as compensation for deficiency in service and medical negligence by a beauty salon at ITC Maurya Hotel. The Court upheld the finding of deficiency in service but set aside the quantum of compensation, remitting the matter back to the Commission for reassessment based on proper material. The judgment emphasizes the need for adequate evidence to justify compensation amounts in consumer disputes involving service deficiencies.