Jeevan Adhar Co Operative House ... vs Chandigarh Housing Board

The Supreme Court upheld the National Consumer Disputes Redressal Commission's order regarding the entitlement of the complainant to escalation costs from 23.12.1994 to 30.04.1997, affirming that the Chandigarh Housing Board's delay in delivering possession constituted a deficiency in service under the Consumer Protection Act, 1986. The Court confirmed the NCDRC's decision to reduce the interest rate from 18% to 12% per annum on the amounts deposited by the complainant. The holding emphasized the obligation of service providers to adhere to timelines and deliver essential services as promised.