Jyoti Devi vs Suket Hospital And Ors.

The Supreme Court held that the medical negligence in the treatment of Jyoti Devi, under the Consumer Protection Act, 1986, was established due to the failure of Suket Hospital to provide adequate post-operative care, leading to prolonged suffering and additional surgery. The Court upheld the findings of the National Consumer Disputes Redressal Commission regarding the deficiency in service and awarded compensation of Rs.1,00,000 for physical pain and mental agony. The judgment reinforces the standard of care expected from medical professionals and institutions under Section 2(1)(g) of the Consumer Protection Act, 1986.