PRAKASH BANG vs GLAXO SMITHKLINE PHARMA. LTD.

The Supreme Court upheld the order of the National Consumer Disputes Redressal Commission, which dismissed the consumer complaint filed by the appellant alleging defect and negligence in the vaccine administered. The court examined whether the appellant proved any deficiency in service or defect in the drug that caused harm. The NCDRC found no such evidence, and the Supreme Court concurred with this assessment, dismissing the appeal. The judgment emphasizes the importance of proof of defect or negligence in consumer protection claims related to pharmaceuticals.