ITC LIMITED vs AASHNA ROY

The Supreme Court examined the correctness of the order passed by the National Consumer Disputes Redressal Commission, which awarded Rs. 2 crores in compensation to the respondent for unsatisfactory hair styling services at a hotel saloon. The court analyzed whether the consumer complaint under the Consumer Protection Act, 1986, was justified given the facts of service deficiency. The judgment focused on the contractual obligations and the liability of the service provider. Ultimately, the court upheld the award of compensation, emphasizing the importance of consumer rights and service standards.