M. LAKSHMAN BHAKTA vs VODAFONE IDEA LTD.

The Supreme Court addressed the jurisdiction of consumer forums in disputes involving telecom companies under the Indian Telegraph Act, 1885. The court held that Section 7B does not oust the jurisdiction of consumer forums, affirming the right of consumers to seek redressal for deficiencies in service. The judgment reinforces the applicability of consumer protection laws in the telecom sector, ensuring that consumers can pursue grievances without being barred by regulatory provisions.