ESTATE OFFICER vs CHARANJIT KAUR

The Supreme Court addressed three appeals concerning the conversion of leasehold plots to freehold in Chandigarh. The court upheld the National Consumer Disputes Redressal Commission's decision, affirming that the respondents were consumers entitled to seek redress for the denial of conversion despite the payment of the requisite fee. The court emphasized the principles established in prior judgments regarding consumer rights and compensation for mental agony and litigation costs.