The Branch Manager Indigo Airlines ... vs Kalpana Rani Debbarma

The Supreme Court upheld the decision of the National Consumer Disputes Redressal Commission, affirming the lower forums' orders that directed Indigo Airlines to pay compensation to the respondents for deficiency in service. The court found that the appellants failed to provide adequate justification for their appeal against the consumer forums' decisions. Consequently, the appeals were dismissed, reinforcing the consumer's right to seek redressal for grievances against service providers.