Hemiben Ladhabhai Bhanderi vs Saurashtra Gramin Bank

The Supreme Court upheld the findings of the National Consumer Disputes Redressal Commission (NCDRC) regarding the Bank's deficiency of service in failing to forward the insurance form in a timely manner, as per the Consumer Protection Act, 1986. The Court noted that while the Bank was guilty of negligence, the compensation was reduced from Rs 5 lakhs to Rs 2 lakhs without adequate justification. The Court affirmed the NCDRC's decision, emphasizing the need for accountability in consumer services, and dismissed the appeal for higher compensation.