THE MANAGING DIRECTOR, KERALA TOURISM DEVELOPMENT CORPORATION LTD. vs DEEPTI SINGH .

The Supreme Court upheld the National Consumer Disputes Redressal Commission's finding of deficiency of service against the Kerala Tourism Development Corporation Ltd. for failing to ensure proper lifeguard duties at Hotel Samudra, as mandated by safety guidelines. The Court emphasized that a lifeguard should not have additional responsibilities that could distract from their primary duty of ensuring guest safety. The appeal was dismissed, affirming the NCDRC's decision that the hotel management's negligence contributed to the tragic drowning incident.