The Managing Director, Kerala Tourism ... vs Deepti Singh .

The Supreme Court upheld the National Consumer Disputes Redressal Commission's finding of deficiency of service by the Kerala Tourism Development Corporation Ltd. under the Consumer Protection Act, 1986, citing the failure to ensure proper lifeguard duties as per safety guidelines. The Court emphasized that a lifeguard should not have additional responsibilities that could distract from their primary duty of ensuring swimmer safety. The appeal was dismissed, affirming the NCDRC's decision and the compensation awarded to the complainants.