Chairman-Cum-Managing Director Ongc ... vs Consumer Education Research Society .

The Supreme Court addressed the relationship between employees of the Oil and Natural Gas Commission (ONGC) and the ONGC under the Self Contributory, Post Retirement and Death in Service Benefits Scheme, 1991. The Court held that the claimants, as employees, were consumers under the Consumer Protection Act, 1986, and thus entitled to seek redressal for delays in processing their claims. The Court affirmed the decisions of the National Consumer Disputes Redressal Commission and the Gujarat State Consumer Disputes Redressal Commission, emphasizing the applicability of consumer rights in employment-related schemes.