Dr.D.J.De Souza vs Managing Director Cpc Diagostics ...

The Supreme Court upheld the decisions of the National Consumer Disputes Redressal Commission, affirming that the appellant failed to prove the existence of an on-board laundry facility as part of the TurboChem 100 unit, and that the requirement for a 1 KVA Online UPS was clearly stated in the purchase agreement. The Court emphasized that the appellant did not establish any malfunctioning or manufacturing defect in the instrument, thus dismissing the appeal for refund and damages. The ruling reinforces the principle that consumer complaints must be substantiated with clear evidence of contractual obligations and product specifications.