DR. S.K.JHUNJHUNWALA vs MRS. DHANWANTI KAUR

The Supreme Court upheld the National Consumer Disputes Redressal Commission's decision under Section 10 of the Consumer Protection Act, 1986, which found the appellant negligent in performing gall bladder surgery without obtaining informed consent from the complainant. The Court established that a medical professional must ensure that patients are fully informed about the nature of the procedure and any associated risks before proceeding. The appeal was dismissed, affirming the compensation awarded to the complainant for mental suffering and pain due to the appellant's negligence.