Meenakshi Saxena vs Ecgc Ltd(Formerly Known As Export ...

The Supreme Court held that under the Consumer Protection Act, the insurer's obligation to pay 90% of the loss as per the insurance policy was binding, and the insurer's offer of 79.5% constituted a deficiency in service. The Court affirmed the District Forum's order directing the insurer to pay the full amount along with interest and litigation costs. The judgment emphasized the enforceability of contractual obligations in insurance agreements, particularly in consumer disputes.