PRATIBHA PRATISTHAN vs MANAGER, CANARA BANK .

The Supreme Court held that a Trust cannot file a complaint under the Consumer Protection Act, 1986, as it does not fall within the definition of 'complainant' under Section 2(b) of the Act. The Court clarified that the definitions of 'complainant' and 'consumer' in Sections 2(b) and 2(d) respectively do not include a Trust, thereby affirming the National Consumer Disputes Redressal Commission's decision. Consequently, the appeals were dismissed, reinforcing the interpretation of the Act's provisions regarding who can initiate consumer complaints.