Virender Khullar vs American Consolidation Services Ld.& ...

The Supreme Court upheld the National Consumer Disputes Redressal Commission's dismissal of complaints under Section 23 of the Consumer Protection Act, 1986, against American Consolidation Services Ltd. (ACS), affirming that ACS acted merely as an agent for the consignee, Zip Code Inc., and thus bore no liability for the shipment issues. The Court clarified that the relationship was governed by a bailment agreement, which limited ACS's responsibility post-delivery to the carrier. The appeals were partially allowed against Zip Code Inc. for specific amounts awarded to the appellants, with interest from April 1, 1995.