Payal Chawla Singh vs The Coca-Cola Co. & Anr

The Supreme Court addressed the applicability of the arbitration mechanism under the 'solutions programme' as per Section 11(6) of the Arbitration and Conciliation Act, 1996. The Court held that the petitioner, a former employee of Coca-Cola India, was entitled to invoke arbitration despite her resignation, as the 'solutions programme' formed part of her employment contract. The refusal of the respondent to allow arbitration was deemed improper, leading to the Court's directive for the appointment of an arbitrator to resolve the dispute.