M/S. TRANSPORT CORPORATION OF INDIA LTD. vs M/S. GANESH PLOYTEX LTD.

The Supreme Court upheld the order of the National Consumer Disputes Redressal Commission under Section 23 of the Consumer Protection Act, 1986, which directed the appellant to pay Rs. 29,74,321.45 with interest at 12% per annum and costs of Rs. 25,000. The Court established that the appellant, as a transporter, had a duty to ensure the safe delivery of goods entrusted to it, and failure to do so constituted deficiency in service. The appeal was dismissed, affirming the National Commission's decision.