M/S Interglobe Aviation Ltd vs N.Satchidanand

The Supreme Court upheld the decision of the Andhra Pradesh High Court, affirming the Permanent Lok Adalat's award of Rs.10,000 as compensation under the Consumer Protection Act, 1986 for the delay and inconvenience caused to passengers due to the cancellation of flight No.6E-301. The Court emphasized that airlines have a duty to provide timely information and adequate care to passengers during delays, as per the regulations set forth by the Directorate General of Civil Aviation (DGCA). The appeal was dismissed, reinforcing the rights of consumers in air travel.