C. VENKATACHALAM vs AJITKUMAR C. SHAH .

The Supreme Court upheld the Bombay High Court's ruling that authorized agents can represent parties before Consumer Forums under the Consumer Protection Act, 1986, without being enrolled as advocates. The Court clarified that these forums, while having characteristics of civil courts, are not bound by the formalities of the Code of Civil Procedure, allowing for a more accessible and cost-effective resolution for consumers. The Court emphasized that the right to appear includes the ability to address the forum, examine witnesses, and make oral submissions, thus reinforcing the consumer-friendly intent of the Act.