SECR.,BOARD OF SECON.EDU.,ORISSA vs SANTOSH KUMAR SAHOO

The Supreme Court ruled that the District Consumer Disputes Redressal Forum had jurisdiction under Section 12 of the Consumer Protection Act, 1986 to entertain a complaint for correction of date of birth in a matriculation certificate. The Court held that the delay in addressing the complaint constituted deficiency of service by the appellant, leading to mental agony and loss of employment prospects for the respondent. The National Commission's refusal to consider relevant evidence was deemed erroneous, and the appellant was directed to correct the date of birth and pay compensation.