KUSUM SHARMA vs BATRA HOSPITAL &MED.RESEARCH CENTRE &ORS

The Supreme Court upheld the decision of the National Consumer Disputes Redressal Commission under Section 21 of the Consumer Protection Act, 1986, affirming that the appellants were entitled to compensation for medical negligence leading to the death of Shri R.K. Sharma. The Court established that the medical professionals failed to provide adequate care, resulting in significant suffering and ultimately death due to complications from surgery. The appeal for compensation of Rs. 45 lakhs was granted in favor of the appellants, recognizing the deficiency in services provided by the hospital and doctors involved.