Birla Technologies Ltd vs Neutral Glass And Allied Industries Ltd

The Supreme Court upheld the National Commission's decision that the complaint regarding deficiency of service under Section 2(1)(d)(ii) of The Consumer Protection Act, 1986 was maintainable. The Court emphasized that the appellant's failure to deliver the software modules as per the agreed specifications constituted a deficiency in service. The appeal was dismissed, affirming the lower court's ruling in favor of the respondent.