M/S. DILAWARI EXPORTERS vs M/S. ALITALIA CARGO .

The Supreme Court upheld the dismissal of the appellant's complaint under the Consumer Protection Act, 1986, specifically Section 23, on the grounds of lack of privity of contract between the appellant and the airline, M/s Alitalia Cargo. The Court established that for a complaint of deficiency in service to succeed, there must be a direct contractual relationship between the parties involved. The appeal was therefore dismissed, affirming the National Consumer Disputes Redressal Commission's decision.