M/S. Dilawari Exporters vs M/S. Alitalia Cargo & Ors

The Supreme Court held that under Section 23 of the Consumer Protection Act, 1986, the absence of privity of contract between the complainant and the service provider precludes the latter from being held liable for deficiency in service. The Court affirmed the National Consumer Disputes Redressal Commission's dismissal of the complaint against M/s Alitalia Cargo, as the appellant had no direct contractual relationship with the respondent. Consequently, the appeal was dismissed, upholding the Commission's order.