General Manager, Telecom vs M. Krishnan & Anr

The Supreme Court held that disputes regarding telephone bills fall under the exclusive jurisdiction of Section 7-B of the Indian Telegraph Act, which mandates arbitration for such disputes, thereby barring remedies under the Consumer Protection Act. The Court emphasized that special laws override general laws, referencing the case of Chairman, Thiruvalluvar Transport Corporation Vs. Consumer Protection Council (1995) 2 SCC 479. Consequently, the Court set aside the High Court's order and the District Consumer Forum's decision, allowing the appeal.