P.G.INST.OF MEDICAL EDUCATION & RESEARCH vs JASPAL SINGH .

The Supreme Court upheld the State Commission's finding of negligence against Dr. Varun Kulshrestha and PGI under the Consumer Protection Act, 1986, specifically citing Section 2(1)(g) and Section 21. The Court established that the transfusion of mismatched blood constituted a serious deficiency in service, leading to the death of Smt. Harjit Kaur. The Court affirmed the compensation of two lakhs awarded to the complainants, emphasizing the duty of care owed by medical professionals to their patients.