P.G.Inst.Of Medical Education & ... vs Jaspal Singh & Ors

The Supreme Court upheld the decision of the National Consumer Disputes Redressal Commission, affirming the State Commission's order under Section 21 of the Consumer Protection Act, 1986, which found the Post Graduate Institute of Medical Education and Research liable for medical negligence due to the transfusion of mismatched blood leading to the patient's death. The Court established that medical professionals owe a duty of care to their patients and failure to adhere to this duty constitutes negligence. The PGI was directed to pay compensation of Rs. 2,00,000 and costs of Rs. 5,000 to the complainants.