STATE BANK OF INDIA vs M/S. B.S. AGRICULTURAL INDUSTRIES(I)

The Supreme Court upheld the findings of the consumer fora, affirming that the Bank exhibited deficiency in service under the Consumer Protection Act, 1986, specifically Section 24A regarding limitation. The Court emphasized that the Bank's failure to return the bills and GRs constituted a breach of duty, and the complainant was entitled to compensation. The Court directed the Bank to pay Rs. 2,47,154/- with interest and additional compensation of Rs. 5,000/- to the complainant, thereby upholding the lower courts' decisions.