MARUTI SUZUKI INDIA LTD. vs RAJIV KUMAR LOOMBA

The National Consumer Disputes Redressal Commission upheld the decision of the lower consumer forums, ruling that the appellant unlawfully charged the respondent Rs. 7,000 for a catalytic converter that was not mandatory for vehicles sold in Chandigarh at the time. The court emphasized that since there was no legal obligation for the respondent to have a catalytic converter, the charge was arbitrary. The appeal was dismissed, affirming the lower forums' findings and rejecting the appellant's arguments regarding pricing matters and policy decisions.