NEW INDIA ASSURANCE CO.LTD. vs ESYS INFORMATION TECHNOLOGIES LTD.

The Supreme Court held that the National Consumer Disputes Redressal Commission erred in allowing appeals on merits without remanding the matter to the State Commission after it had summarily dismissed the complaints without issuing notices to the respondent. The Court emphasized the necessity of providing an opportunity for hearing to all parties involved, thereby ensuring due process. The impugned orders were set aside, and the matters were remitted to the State Commission for a decision on merits in accordance with law.