New India Assurance Co.Ltd vs Esys Information Technologies Ltd

The Supreme Court held that the National Consumer Disputes Redressal Commission erred in allowing appeals on merits when the State Consumer Disputes Redressal Commission had summarily dismissed the complaints without issuing notices to the appellant, violating principles of natural justice. The Court emphasized that the matter should be remanded to the State Commission for a proper hearing on merits, ensuring both parties are given an opportunity to present their case. Consequently, the appeals were allowed, and the impugned orders were set aside, with directions for expedited hearings.