Improvement Trust, Ludhiana & Anr vs Shakti Co-Op. House Bldg. Soceity Ltd

The Supreme Court upheld the decision of the National Consumer Disputes Redressal Commission, affirming that the Ludhiana Improvement Trust was obligated to deliver possession of a plot of land to the respondent Society under the Punjab Town Improvement Act, 1922. The Court clarified that the Trust's failure to allot the plot, despite the exemption from acquisition, constituted a deficiency in service. The appeal was dismissed, reinforcing the principle that consumer rights must be protected in cases of service deficiency by public authorities.