NEW INDIA ASSURANCE CO. LTD. vs M/S. HIRA LAL RAMESH CHAND .

The Supreme Court examined appeals under Section 23 of the Consumer Protection Act, 1986, concerning the claims of two complainants against New India Assurance Co. Ltd. for non-settlement of insurance claims related to lost consignments. The Court held that the insurer's failure to settle the claims within a reasonable time constituted a deficiency in service under the Act, thereby affirming the National Consumer Disputes Redressal Commission's order to partially allow the complaints. The Court emphasized the obligation of insurers to act promptly and transparently in claim settlements.