Oriental Insurance Co.Ltd vs M/S Kala Emporium Pvt.Ltd

The Supreme Court held that the National Consumer Disputes Redressal Commission erred in directing the Insurance Company to pay compensation based solely on two letters, as the respondent did not challenge the State Commission's order and failed to provide evidence of a mutual settlement. The Court restored the State Commission's order, emphasizing the necessity of evidence for claims of settlement. The appeal by the Insurance Company was allowed, and the order of the National Commission was set aside.