CITIBANK N.A. vs GEEKAY AGROPACK (P) LTD.

The Supreme Court upheld the National Consumer Disputes Redressal Commission's finding of deficiency in service against Citibank N.A. and State Bank of Mysore under the Consumer Protection Act, 1986. The Court confirmed the joint liability of both banks to pay Rs. 5 lakhs in compensation to Geekay Agropack (P) Ltd. and directed Citibank to pay an additional Rs. 50,000 in costs. The judgment emphasized the banks' failure to collect sale proceeds despite proper documentation, establishing the principle of accountability for service deficiencies in banking transactions.