Accounts Officer, Jharkhand State ... vs Anwar Ali

The Supreme Court addressed the applicability of the Consumer Protection Act, 1986 to electricity consumers, specifically under Section 2(o) which defines 'service'. The Court held that the National Commission correctly found that the disconnection of electricity without prior notice was unsustainable, thus upholding the compensation awarded by the lower forums. The Court clarified that while the Consumer Forum has jurisdiction over consumer complaints, it does not extend to tortious acts related to technical matters governed by the Electricity Act, 2003.