Standard Chartered Bank Ltd vs Dr. B.N. Raman

The Supreme Court upheld the decision of the National Consumer Disputes Redressal Commission, confirming the State Commission's decree under the Consumer Protection Act, 1986. The Court found that the respondent's deposit was wrongfully encashed by the bank without his consent while he was abroad, violating his rights under Section 2(1)(g) and Section 2(1)(o) of the Act. The Court held that the bank's failure to provide adequate evidence of the alleged premature withdrawal constituted deficiency in service, entitling the respondent to compensation.