NEERAJ MUNJAL vs ATUL GROVER

The Supreme Court held that under Section 22 of the Consumer Protection Act, the National Consumer Disputes Redressal Commission must decide complaints based on evidence and not refer matters to arbitration. The Court referenced its earlier decision in Skypak Couriers Ltd. Vs. Tata Chemicals Ltd. (2000) 5 SCC 294, establishing that arbitration cannot substitute the Commission's duty to adjudicate. The appeal was allowed, the prior judgment set aside, and the respondent was permitted to enforce the arbitration award under the Arbitration and Conciliation Act, 1996.