Neeraj Munjal & Ors vs Atul Grover & Anr

The Supreme Court held that under Section 22 of the Consumer Protection Act, the National Consumer Disputes Redressal Commission must decide complaints based on evidence and not refer them to arbitration. The Court referenced its earlier decision in Skypak Couriers Ltd. Vs. Tata Chemicals Ltd., emphasizing that the Commission's role is to adjudicate rather than delegate. Consequently, the Court set aside the Delhi High Court's order and allowed the appeal, clarifying that the respondent may enforce the arbitration award under the Arbitration and Conciliation Act, 1996.