PUNJAB STATE ELECTRICITY BOARD LTD. vs ZORA SINGH .

The Supreme Court held that the Punjab State Electricity Board, as a statutory authority under Section 5 of the Electricity (Supply) Act, 1948, has a legal obligation to supply electricity to consumers under Section 22 of the Indian Electricity Act, 1910. The Court emphasized that public utilities must provide services efficiently and without unjust discrimination. The Board's failure to supply electricity to the respondents, despite their compliance with requirements, constituted a deficiency in service, warranting redressal under consumer protection laws.