Sumatidevi M. Dhanwatay vs Union Of India And Ors

The Supreme Court held that the National Consumer Disputes Redressal Commission erred in setting aside the State Commission's order awarding compensation under the Consumer Protection Act, 1986, specifically Section 2(1)(g) regarding deficiency in service. The Court established that the Railway administration has a duty to ensure the safety of passengers and cannot evade liability due to external disturbances like an unruly mob. The appeal was allowed, reinstating the State Commission's order for compensation of Rs. 1,41,756 to the appellant.