CCI CHAMBERS CO-OP. HSG. SOCIETY LTD. vs DEVELOPMENT CREDIT BANK LTD.

The Supreme Court held that the National Consumer Disputes Redressal Commission (NCDRC) erred in returning the complaint regarding the wrongful debit of Rs. 75,70,352 from the appellant's Savings Bank Account due to forged signatures. The Court emphasized that the NCDRC should have adjudicated the matter instead of suggesting a civil suit, as per Section 23 of the Consumer Protection Act, 1986. The appeal was allowed, and the case was remanded to the NCDRC for fresh hearing and decision.