CHARAN SINGH vs HEALING TOUCH HOSPITAL .

The Supreme Court, while hearing an appeal under Section 23 of the Consumer Protection Act, 1986, addressed the dismissal of a complaint by the National Consumer Disputes Redressal Commission. The Court held that the appellant was entitled to pursue a realistic claim before the appropriate forum, and the time spent before the National Consumer Forum would be considered for limitation purposes. The judgment emphasized the importance of consumer rights and the need for proper medical consent, establishing that negligence in medical treatment can lead to liability under consumer law.