SKYPAK COURIERS LTD. vs TATA CHEMICALS LTD.

The Supreme Court ruled that the National Consumer Disputes Redressal Commission lacks the jurisdiction to refer disputes for consensual adjudication under the Consumer Protection Act, as there is no provision in the Act authorizing such referrals. The Court emphasized that the existence of an arbitration clause does not prevent the Commission from entertaining consumer complaints regarding deficiencies in service. The judgment clarifies the procedural limitations of the Commission in handling consumer disputes, reinforcing the Act's intent to provide direct redressal to consumers.