Ghaziabad Development Authority vs Union Of India & Anr

The Supreme Court addressed the liability of the Ghaziabad Development Authority under the Uttar Pradesh Urban Planning and Development Act, 1973, holding that the Authority's failure to deliver promised plots constituted a breach of duty, warranting compensation for mental agony under consumer protection principles. The Court affirmed the High Court's ruling that a clause in the brochure denying interest on refunds was unconscionable and violated Article 14 of the Constitution. The Court upheld the direction for refund with interest at 12% per annum, emphasizing the need for accountability in public service delivery.