M/S SPRING MEADOWS HOSPITAL vs HARJOL AHLUWALIA THR. K.S.AHLUWALIA &ANR

The Supreme Court upheld the National Consumer Disputes Redressal Commission's award of Rs. 5 lakhs as compensation to the parents of a minor who suffered cardiac arrest due to alleged negligence in administering medication at a hospital. The Court emphasized the duty of care owed by medical professionals under the Consumer Protection Act, 1986, particularly Section 2(1)(g) which defines 'service' and the standard of care expected in medical treatment. The Court found that the hospital failed to conduct necessary tests before administering the injection, leading to the child's critical condition.