BHARATHI KNITTING CO vs DHI WORLDWIDE EXPRESS COURIER

The Supreme Court addressed the appeal concerning the interpretation of liability under the Consumer Protection Act, 1986. The Court held that when parties have contracted and limited their liabilities, the National Commission cannot award damages exceeding the limits prescribed in the contract. The Court found that the National Commission's reduction of liability to US $100 was lawful, affirming that the appellant was entitled only to that amount due to the absence of a consensus ad idem regarding greater liability. Consequently, the appeal was dismissed, upholding the National Commission's decision.