PUNJAB WATER SUPPLY & SEWERAGE BOARD vs UDAIPUR CEMENT WORKS

The Supreme Court held that the National Consumer Disputes Redressal Commission erred in dismissing the complaint of the Punjab Water Supply and Sewage Board against M/s. Udaipur Cement Works, stating that the transaction was merely one of sale and purchase, thus not invoking the jurisdiction of the Consumer Forum. The Court emphasized that delay in supply can constitute deficiency in service under the Consumer Protection Act, 1986, specifically referencing Sections 2(c), 2(d), and 2(g). The Court set aside the National Commission's order, allowing the Board to pursue other legal remedies.